Frequently asked questions

Can't find an answer? Chat with HOBA Customer Care, Monday to Saturday 9am–8pm.

What does HOBA mean?

House of Beauty Africa.

Where are you located?

Our flagship store is at Covo Square Mall, Kilimani (opposite Quickmart), 1st Floor, Suite 124, Nairobi. We also have offices in Paris, France and London, United Kingdom.

What is HOBA Health & Beauty?

We are a British–French company with our flagship store HOBA in Nairobi. Our retail and trade teams are based in Paris, London and Nairobi, which lets us trade across continents and coordinate with distributors, laboratories and health and safety teams in the USA, Europe and Africa. Our core emphasis is selecting highly effective skinceutical products suitable for women of colour.

Are your products authentic?

Yes. Every product is sourced directly from brands and authorised distributors in the UK, France, Switzerland, Korea and Australia.

How long does delivery take?

Order by 2pm for same-day dispatch. Kenya tracked delivery takes 1–2 business days in Nairobi and 2–4 business days elsewhere. Delivery is free on orders over KSh 5,000.

Do you deliver outside Kenya?

We deliver within East Africa: Kenya, Tanzania, Uganda and Rwanda. We are unable to sell to customers outside East Africa.

Can I return a product?

Yes. We offer a 14-day no-quibble guarantee. Return unopened products within 14 days of receipt for a refund of the product price. For hygiene reasons we cannot refund cosmetics that have been opened or used unless faulty.

How do I pay?

M-Pesa, Visa and Mastercard, PayPal, or Buy Goods till 4085648 when collecting in store.

Do you offer wholesale?

Yes. Minimum order value is KSh 20,000 with minimum quantities of usually 10 units. Email trade@houseofbeautyafrica.com or WhatsApp +44 (0)7539 892801.