Shipping & returns

Shipping policy

Order by 2pm for Kenya tracked delivery: 1–2 business days in Nairobi, 2–4 business days outside Nairobi. Delivery is free for all orders over KSh 5,000.

Orders are processed and shipped on business days only (Monday to Friday, excluding Kenyan public holidays). We aim to process orders within 48 hours, although this may take longer during sales and after public holidays.

We deliver within East Africa only: Kenya, Tanzania, Uganda and Rwanda.

Return & exchange policy

We want you to be happy with your order and offer a 14-day no-quibble guarantee on all products purchased through HOBA. If you are not totally satisfied or have simply changed your mind, return the unopened product(s) within 14 days of receipt and we will refund the price you paid. Original postage or courier charges are not refunded.

For faulty, damaged, unsatisfactory-quality or incorrect items, contact Customer Service by email or phone within 14 days of receiving your order. Please keep broken items, as we need photographic evidence to support any damage claim. Once provided, we will offer a full refund or replacement.

For hygiene and safety reasons we cannot refund or exchange grooming products or cosmetics that have been removed from the original wrapping or show signs of use, unless faulty.

How to return

  • Request a returns form and label from Customer Service; it is emailed to your account address.
  • Print or hand-write the label, attach it to the parcel and include a copy inside with your Returns Number.
  • Pay standard courier charges and request a receipt. Email us a photo of the receipt and we refund the postage to your original payment method.
  • If you return a full order we can only refund up to the order value, so postage is credited to your account instead.