Store policy

HOBA Customer Care (HCC)

We're here for you and your skin every day of the week. Chat with us or give us a call and one of our in-store team members will be pleased to help. Customer Care is closed on 25–26 December and 1 January.

  • Monday – Friday: 9:00am to 8:00pm
  • Saturday: 9:00am to 8:00pm
  • Call us: +254 (0)715 769814
  • Email: beauty@houseofbeauty.com

We reply as soon as a team member is available, usually within an hour depending on in-store traffic. Our busiest hours are between 10am and 3pm.

HOBA Privacy & Safety (HP&S)

This is the privacy notice of HOBA. "We", "our" or "us" refer to Health & Beauty. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

HOBA Wholesale Inquiries (HWS)

If you are a retailer and would like to represent the HOBA brand by selling our beauty products in your shop or online store, we would love to hear from you. We have a separate trade website with our full range, trade prices and minimum order quantities.

  • Low minimum order value of KSh 20,000
  • Minimum order quantity is usually 10 (wonderfully low, we know)
  • Super-fast dispatch turnaround of 2–4 days
  • Exclusive show discounts

Our dedicated trade sales team can advise on stock and support your business. WhatsApp/phone +44 (0)7539 892801 or email trade@houseofbeautyafrica.com.

Payment methods

  • M-Pesa
  • Credit / debit cards (Visa, Mastercard)
  • PayPal
  • Buy Goods till number 4085648 (in store)